Privacy Policy

Personal Information

• Email address and password for account creation
• Name and contact information
• Billing and payment information
• Usage data and preferences

Video Content

• Video files you upload for processing
• Video metadata (filename, size, duration)
• Processing status and conversion logs
• Streaming URLs and embed codes

Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and analytics
• Error logs and performance data

Service Provision

• Process and convert your videos to HLS format
• Provide streaming and embedding capabilities
• Manage your account and billing
• Deliver customer support

Service Improvement

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Optimize performance and reliability
• Prevent fraud and abuse

Communication

• Send service-related notifications
• Provide customer support
• Send marketing communications (with consent)
• Notify about policy changes

• Service Providers: With trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

Account Data

We retain your account information for as long as your account is active or as needed to provide services.

Video Content

Your videos are stored indefinitely as part of our "no expiry" policy. You can delete videos at any time through your dashboard.

Logs and Analytics

Technical logs and analytics data are retained for up to 12 months for service improvement and security purposes.

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities