Terms of Service

Last updated: 7/27/2025

Agreement to Terms

By accessing and using StreamDash ("Service"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

Description of Service

StreamDash is a video streaming service that:

  • Converts uploaded videos to HLS (HTTP Live Streaming) format
  • Provides streaming URLs and embed codes for videos
  • Offers API access for integration with other applications
  • Provides dashboard for video management and analytics
  • Stores videos indefinitely with no expiry times
User Accounts

Account Creation

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must be at least 18 years old or have parental consent
  • One account per person is allowed

Account Responsibilities

  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use
  • You are responsible for all activities under your account
  • Do not share your account credentials with others
Acceptable Use

You agree not to use the Service to:

  • Upload content that is illegal, harmful, or offensive
  • Violate intellectual property rights or copyrights
  • Upload malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Use the service for spam or mass distribution
  • Interfere with the operation of the service
  • Upload content that violates privacy rights
Content Ownership

Your Content

You retain ownership of content you upload. By uploading content, you grant us a license to:

  • Store and process your videos
  • Convert videos to streaming formats
  • Serve videos to viewers
  • Provide technical support and troubleshooting

Our Rights

We reserve the right to:

  • Remove content that violates these terms
  • Suspend or terminate accounts for violations
  • Modify or discontinue service features
  • Update these terms with notice
Pricing and Billing

Credit System

  • Service operates on a credit-based system
  • Credits are consumed based on video processing
  • Credits reset on a regular cycle
  • Unused credits do not carry over to next cycle

Payment Terms

  • All fees are non-refundable unless required by law
  • Prices may change with 30 days notice
  • Payment is due immediately upon purchase
  • Failed payments may result in service suspension
Service Availability

Uptime

We strive to maintain high service availability but do not guarantee 100% uptime.

Maintenance

We may perform maintenance that temporarily affects service availability. We will provide notice when possible.

Force Majeure

We are not liable for service interruptions caused by events beyond our control.

Limitation of Liability

To the maximum extent permitted by law, StreamDash shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or data loss
  • Damages resulting from third-party actions
  • Security breaches or unauthorized access

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

Termination

By You

You may cancel your account at any time through your dashboard or by contacting support.

By Us

We may terminate or suspend your account for:

  • Violation of these terms
  • Non-payment of fees
  • Fraudulent or abusive behavior
  • Extended periods of inactivity

Effect of Termination

Upon termination, your access to the service will cease, but your videos will be retained for 30 days unless you request immediate deletion.

Contact Information

If you have questions about these Terms of Service, please contact us at streamdash@duck.com